How to Tell If Your Patient is Lying

I found this Body Language video very interesting. In the frantic rush of day to day living, sometimes we forget to read the clues our friends, customers and patients are sending out. Just by reading the body language clues, we can become more customer friendly and customer focused.
To make this a part of your everyday patient focus, practice in your staff meetings and with your friends. As they say, practice make perfect!

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